Blackboard Learn Resources:
• Supported Browsers & Operating Systems for Blackboard Learn (v9.1 SP5)
• Solutions to Common Browser problems
• Blackboard Learn User Manual | PDF | HTML
• Blackboard FAQs for Students

Internet Access
You need to be signed up with an Internet Service Provider (ISP) in order to access the Internet from home. Some providers require the use of their own proprietary browser; these browsers may not provide all the functionality needed for your online course(s). If you are using a provider like this (for example, AOL), you must minimize that program and use an alternate Web browser to access Blackboard.

The Internet browser that works the best with Blackboard is Mozilla Firefox. To download Firefox for free, please click here.

If you do not have home Internet access
Please consider the following options:

• Computers are available on DACC's campus. Refer to the Computer Lab Schedule for open lab days/times.
  • Library
  • Lincoln Hall 204
• Wireless Internet access (WiFi) is available in many locations on the DACC campus (if you have a laptop with a wireless card). Currently, 29 wireless access points are deployed throughout campus buildings for student and employee use and convenience.
• Computers are available for public use at Danville Public Library.

Home Computer Requirements
Before beginning your online course(s), your computer needs to be up-to-date with the appropriate hardware and software requirements. Please refer to this list for many useful, free or open-source programs and utilities:

• Operating System: Windows XP or higher or MAC OSX or higher
• Network connection: 56K modem connection minimum; Broadband, DSL, or Wireless high-speed connection highly recommended
• Browser Plug-ins:
  • Adobe Acrobat Reader
  • Flash
  • Javascript
• Media Players:


• QuickTime
• RealPlayer
• Windows Media Player
• Anti-virus Software: Keep virus definitions updated and scan your computer on a regular basis.
• AVG
• Spyware/Adware/Malware Scanners:
  • Ad-Adware SE Personal
  • Malwarebytes
  • SpyBot Search and Destroy
• Application Software: DACC currently uses Microsoft Office 2007
  • If you do not have Microsoft Office 2007: Office 2007 documents are not compatible with older versions of Office (2000, XP, or 2003). However, there is a free Compatibility Pack available from Microsoft, that once installed on your home computer, will allow you to open Office 2007 documents.
  • OpenOffice offers a free productivity suite compatible with all major office suites
  • NOTE: If you use any software program other than Microsoft Office for coursework, care must be taken to save the document in a format that your instructor(s) will be able to open (Microsoft format, or Rich Text Format).

Solutions to Common Browser problems

1. Make sure the Java Runtime Environment is installed
   You will need to have the Sun Microsystems Java Runtime Environment (JRE) installed in order for certain areas of Blackboard function properly. Please visit the Sun website to download the latest version.
2. Make sure that Javascript is enabled in the browser
   Javascript is enabled by default on all supported browsers. However, if you encounter problems, please check your browser settings to make sure that Javascript is enabled. Firefox, Internet Explorer, Safari
3. Make sure that cookies from third parties are allowed
   Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in, check your browser settings to make sure you allow third party cookies. Firefox, Internet Explorer, Safari
4. Pop-up blockers
   If you are unable to view discussion postings, quiz windows, and download links, then you may need to disable pop-up blocking. Firefox, Internet Explorer, Safari
5. Third Party Plug-ins
   Some content within courses may require the installation of third party plug-ins such as Adobe Flash, Windows Media Player, Realplayer, and many others. In each case there should be a notification and link informing you that you need to install a new plug-in. Be careful that you only install trusted plug-ins that are necessary for the course content. Malicious plug-ins can be dangerous to your computer.